The Supporters' Charter sets out our commitment of a football club to give the supporter a safe and enjoyable experience of football. Cowdenbeath Football Club:

■ will set out and publish service and safety standards, giving a framework by which its performance can be judged by themselves and others

■ will take action if service or safety performance falls short of the published standards

■ will provide a forum by which supporters may raise their comments or concerns

■ will review its standards annually

■ will commit to keep the supporter informed of activity at the club

■ will publish its charter and make it available to all

Ticket Sales

Cowdenbeath Football Club:

• will publish details of the availability of and its pricing policy of all tickets

• will publish amendments at the earliest possible opportunity

• will publish its policy for returned and unwanted tickets

• will publish its tickets return policy for abandoned matches

• will offer an appropriate concessionary ticket policy

• will publish its policy on visiting support ticket allocation

• will publish details of any membership, loyalty, bond, debenture or similar scheme

• will publish details of special arrangements made for supporters with special needs

Supporter Information

Cowdenbeath Football Club:

• will keep its supporters informed of any changes at the club primarily by our web-site

• will keep its supporters informed on a day-to-day basis primarily by our web-site

• will publish its position on major policy issues as and when appropriate

Fixture Lists

Cowdenbeath Football Club:

• will keep its supporters informed of any changes at the club primarily by our web-site

Stadium

Cowdenbeath Football Club:

• undertakes to provide a clean and safe stadium with the appropriate facilities

• undertakes to provide access for those with special needs

• undertakes to encourage an environment free of sectarian and racial abuse

• undertakes to provide or subcontract an appropriate catering service

Supporter Contact

Cowdenbeath Football Club will respond to any reasonable contact from supporters within seven days, by the most appropriate method, unless extreme circumstances render us unable to respond.

Community Strategy

Cowdenbeath Football Club shall communicate its designated strategy and activities aimed at establishing or reaffirming its position in the community.

Standards of Performance

Cowdenbeath Football Club will set service level targets wherever possible and appropriate. Cowdenbeath Football Club will strive to achieve the targets and publish its performance against the service level targets.